Frequently Asked Questions

Payments

We accept most major credit and debit cards and we also accept PayPal and Clearpay. Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Refunds and Returns

Thanks for purchasing our products at Eclectic Witch Collection. In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible   for ​a refund. If anything is unclear or you have  questions feel free to contact

 

Shipping and Posting

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Shipment processing time; All orders are processed within 3-4 working days. orders are not posted on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in your order, you will be contacted via email.

Shipping; Royal mail 2nd class 2-5 working days

Is my data protected?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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